Return policy



As a consumer, you have 14 days to return a product when you shop with us, in accordance with the Consumer Agreement Act. The cancellation period expires 14 days after the day you:

  • have received your item
  • have received the final item of your order (in the case when multiple items ordered are shipped separately)
  • have received the final part of a product (in the case when a product’s parts have been shipped separately)

You must, within 14 days of receiving your order, inform us that you wish to cancel your purchase. The notification must be given by e-mail, telephone or similar means of communication. In your message, please let us know clearly that you wish to exercise your right of withdrawal. You can also choose to use our standard returns form. You can find it here:

Standard returns form

You can notify us of your wish to make a return at info@navscandinavia.com or phone +45 3029 0132.

You cannot return an item without giving us prior notice of your intent to make a return.

Please send your return item(s) to:

LM Lagerhotel
Att. Nav Scandinavia ApS
Erhvervsparken 3
DK - 9632 Møldrup

Your order must be returned to us without unnecessary delay and no later than 14 days after you have notified us that you wish to cancel your purchase. You are responsible for all costs incurred in returning the item. We do not accept packages sent via COD (cash on delivery) methods. The return order must be shipped directly to the address for ‘LM Lagerhotel’ shown above (not to a pick-up point).

You bear the responsibility for the condition of the item once it has been delivered to you. Upon return, you are responsible for the items being packaged properly for shipping.


You are liable only for any deterioration of the value of the item due to handling other than what is necessary to determine the nature, characteristics and manner of the item. In other words - once you receive the item, you can try the product in the same way as if you tried it in a physical store.

If the product is tested beyond what is described above, we consider it used, which means that, in the case of a return of the purchase, only a portion or none of the purchase amount will be returned, depending on the item’s commercial value.

In order to receive the full purchase amount back, you must test it in the same way you could at a physical store. You may test the product, but do not use or damage the item.


If you regret your purchase, and have not used the product, you will receive a full refund once the item has been returned to us. In the case of any value depreciation that you are liable for, an amount will be deducted from the full price.

If you use your right of withdrawal, we will refund all payments received from you, including delivery costs (but no additional costs due to your choice of delivery other than the cheapest form of standard delivery we offer) without undue delay and in any case within 14 days from the date we have received notice of your decision to withdraw this agreement.

We can withhold the refund until we have received the returned item(s), unless you have submitted appropriate documentation before returning it.